About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight Delays: September 2017
Mishandled Baggage: September 2017 / January- September 2017
Oversales: 3rd Quarter 2017 / January- September 2017
Consumer Complaints: September 2017 / January- September 2017
Customer Service Reports to the Dept. of Homeland Security: September 2017
Airline Animal Incident Reports: September 2017
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.