Consumer Report

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May 2013 Air Travel Consumer Report


About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: March 2013 / 12 Months Ending March 2013
Mishandled Baggage: March 2013 / January - March 2013
Oversales: 1st Quarter 2013
Consumer Complaints: March 2013 / January - March 2013
Customer Service Reports to the Dept. of Homeland Security: March 2013
Airline Animal Incident Reports: March 2013

Redacted Animal Incident Reports

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