About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight Delays: January 2017
Mishandled Baggage: January 2017
Oversales: 4th Quarter 2016 / January – December 2016
Consumer Complaints: January 2017
Customer Service Reports to the Dept. of Homeland Security: January 2017
Airline Animal Incident Reports: January 2017
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.