About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight Delays: May 2016
Mishandled Baggage: May 2016
Oversales: 1st Quarter 2016/January – March 2016
Consumer Complaints: May 2016
Customer Service Reports to the Dept. of Homeland Security: May 2016
Airline Animal Incident Reports: May 2016
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.