Consumer Report

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January 2016 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: November 2015 
Mishandled Baggage: November 2015
Oversales: 3rd Quarter 2015 / January - September 2015
Consumer Complaints: November 2015
Customer Service Reports to the Dept. of Homeland Security: November 2015 
Airline Animal Incident Reports: November 2015

Redacted Animal Incident Reports

November 2015 Reports:

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