January 2015 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays:  November 2014 / 12 Months ending November 2014
Mishandled Baggage: November 2014
Oversales: 3rd Quarter 2014 / January - September 2014
Consumer Complaints:November 2014
Customer Service Reports to the Dept. of Homeland Security: November 2014
Airline Animal Incident Reports: November 2014

Redacted Animal Incident Reports

• Delta Airlines
• United Airlines