Consumer Report

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January 2012 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: November 2011 / 12 Months Ending November 2011
Mishandled Baggage: November 2011
Oversales: 3 rd Quarter 2011 / January-September 2011
Consumer Complaints: November 2011
Customer Service Reports to the Dept. of Homeland Security: November 2011
Airline Animal Incident Reports: November 2011

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