Consumer Report

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February 2017 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2016 / 12 Months Ending December 2016
Mishandled Baggage: December 2016 / January-December 2016
Oversales: 4th Quarter 2016 / January - December 2016
Consumer Complaints: December 2016 / January-December 2016
Customer Service Reports to the Dept. of Homeland Security: December 2016
Airline Animal Incident Reports: December 2016 / January-December 2016 / January-December 2015

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

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