February 2014 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2013 / 12 Months Ending December 2013
Mishandled Baggage: December 2013 / January-December 2013
Oversales: 4th Quarter 2013 / January – December 2013
Consumer Complaints: December 2013 / January-December 2013
Customer Service Reports to the Dept. of Homeland Security: December 2013
Airline Animal Incident Reports: December 2013 / January-December 2013

Redacted Animal Incident Reports

December 2013 Reports:

• United Airlines

January - December 2013 Reports :

• Alaska Airlines
• American Airlines
• Delta Airlines
• Hawaiian Airlines
• Horizon Air
• United Airlines