Enforcement Order

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Benjamin Edelman v. Virgin Atlantic Airways Limited - Consent Order 2017-3-18

About this Order

On September 10, 2014, Benjamin Edelman (Complainant) filed a third-party complaint under 14 CFR § 302.404 against Virgin Atlantic Airways Limited (Virgin Atlantic). The complaint alleges that Virgin Atlantic violated the Department’s full fare advertising rule by misrepresenting taxes, fees, and carrier-imposed surcharges as “Taxes” on a specific webpage offering rewards flights on the Virgin Atlantic website. The Complainant contends that this practice constitutes a violation of 49 U.S.C. § 41712.

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