About this Order
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250 by United Airlines, Inc., (United). Violations of Part 250 also constitute failures to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in violation of 49 U.S.C. § 41712. The order directs United to cease and desist from further similar violations of 49 U.S.C. § 41712 and 14 CFR Parts 250 and 259, and assesses United $35,000 in civil penalties.