Official US Government Icon

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Secure Site Icon

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

British Airways PLC Order 2016-3-9

About this Order

On January 13, 2015, Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.404 against British Airways PLC. The Complainant alleges that British Airways violated the Department’s full-fare advertising rule by quoting taxes, fees, and carrier charges that did not reflect the entire price to be paid by the consumer. He contends that this violates 14 CFR 399.84(a) and constitutes an unfair and deceptive trade practice in violation of
49 U.S.C. § 41712.

This order finds that British Airways violated 14 CFR 399.84(a), Order 2014-9-2, and Order 2012-10-1, and committed unfair and deceptive trade practices in violation of 49 U.S.C. § 41712 by inaccurately quoting taxes, fees, and carrier charges on its U.S. website. In addition, the order directs British Airways to cease and desist from further similar violations of the cited statute, rule, and orders, assesses a civil penalty of $40,000, and dismisses the complaint filed in this docket.

Last updated: Friday, March 4, 2016