Enforcement Order

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British Airways PLC Order 2016-3-9

About this Order

On January 13, 2015, Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.404 against British Airways PLC. The Complainant alleges that British Airways violated the Department’s full-fare advertising rule by quoting taxes, fees, and carrier charges that did not reflect the entire price to be paid by the consumer. He contends that this violates 14 CFR 399.84(a) and constitutes an unfair and deceptive trade practice in violation of
49 U.S.C. § 41712.

This order finds that British Airways violated 14 CFR 399.84(a), Order 2014-9-2, and Order 2012-10-1, and committed unfair and deceptive trade practices in violation of 49 U.S.C. § 41712 by inaccurately quoting taxes, fees, and carrier charges on its U.S. website. In addition, the order directs British Airways to cease and desist from further similar violations of the cited statute, rule, and orders, assesses a civil penalty of $40,000, and dismisses the complaint filed in this docket.

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