Enforcement Order

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SriLankan Airlines Limited 2015-5-1

About this Order

On December 23, 2014, Benjamin Edelman (the Complainant) filed a third-party complaint under 14 C.F.R. § 302.404 against SriLankan Airlines Limited. The Complainant alleges that SriLankan Airlines violated the Department’s full-fare advertising rule by misrepresenting carrier-imposed surcharges as “taxes” during the online booking process. He contends that this violates 14 C.F.R. § 399.84(a) and constitutes an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712.

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