Enforcement Order

Banner for Aviation Consumer Protection web pages

You are here

Air Canada rouge Order 2014-10-23

About this Order

This consent order concerns violations by Air Canada rouge (Rouge) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier (1) would not allow an aircraft to remain on the tarmac for more than four hours before allowing passengers an opportunity to deplane, (2) would provide customers with food and water within two hours after the aircraft left the gate in the case of a tarmac delay, and (3) would have sufficient resources to implement the carrier’s tarmac delay contingency plan. This order directs Rouge to cease and desist from future similar violations of 14 CFR Part 259 and 49 U.S.C. § 41712 and assesses the carrier $90,000 in civil penalties.

Submit Feedback >