Enforcement Order

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Air China, Limited 2012-9-18

About this Order

This consent order concerns violations by Air China, Limited, (Air China) of Article 17 of the Montreal Convention (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, involving the carrier’s blanket exclusion on reimbursement for a class of items contained in lost bags on Air China flights to or from the United States. It directs Air China to cease and desist from future similar violations of Article 17 and section 41712, and assesses the carrier a compromise civil penalty of $40,000.

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