Reporting of Disability-Related Complaint Data for 2025
The data on the number and type of disability-related complaints that airlines received in calendar year 2025 is to be reported to the U.S. Department of Transportation (DOT) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).
Top Questions
- Which carriers are required to report and what must they report?
- When is this report due?
- Which complaints must carriers report?
- What if my carrier did not receive any disability-related complaints in 2025?
- How do I access the reporting feature in ACERS?
Which carriers are required to report and what must they report?
DOT regulations require U.S. air carriers and foreign carriers operating to, from, or within the United States that have at least one aircraft in their fleet with a designed seating capacity of more than 60 passenger seats to submit an annual report summarizing the disability-related complaints received during the prior calendar year to DOT’s Office of Aviation Consumer Protection (OACP).
When is this report due?
Covered carriers must submit their report to DOT by the last Monday in January of each year for complaints received during the prior calendar year. The report for calendar year 2025 operations is due on January 26, 2026.
Which complaints must carriers report?
For covered U.S. air carriers, this requirement applies to all disability-related complaints associated with passenger operations on all aircraft in their fleet regardless of the seating capacity of the aircraft used for those operations.
For covered foreign carriers, this requirement applies to all disability-related complaints associated with passenger operations on flight segments originating or terminating in the United States regardless of the seating capacity of the specific aircraft used for such operations.
What if my carrier did not receive any disability-related complaints in 2025?
Covered carriers that operated to, from, or in the United States in calendar year 2025, but did not receive any written disability-related complaints in calendar year 2025 are still required to file a report showing no complaints (zero complaints).
How do I access the reporting feature in ACERS?
Covered carriers can access the reporting feature here. Detailed instructions on how to access and submit the annual reports of disability-related complaints can be found in this Industry User Guide.
For airlines that have not created an ACERS account, please register and designate an Account Manager at https://airconsumer.dot.gov/industry/s/site-registration.
If you need assistance with ACERS, please email us at oacp@dot.gov.