April 2013 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: February 2013 / 12 Months Ending February 2013
Mishandled Baggage: February 2013
Oversales: 4th Quarter 2012 / January – December 2012
Consumer Complaints: February 2013
Customer Service Reports to the Dept. of Homeland Security: February 2013
Airline Animal Incident Reports: February 2013

Redacted Animal Incident Reports

• Alaska Airlines
• Delta Airlines
• Horizon Air
• United Airlines