Fact Sheet

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Airline Consumer Contacts

The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.  Here is the contact information for U.S. scheduled passenger airlines that are required to report revenue information to DOT. 

Air Wisconsin


Air Wisconsin Airlines Corporation
W6390 Challenger Drive, Suite 203
Appleton, WI 54914

AirTran Airways

Handled by Southwest Airlines; see that carrier’s listing

Alaska Airlines


Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
Attn.: Customer Relations

Allegiant Airlines


Allegiant Air
Customer Relations Department
8360 S. Durango Dr.
Las Vegas, NV 89113

American Airlines


American Airlines
Customer Relations
Mail Drop 2400
P.O. Box 619612
Dallas/Ft. Worth Airport, TX 75261-9612

Chautauqua Airlines

Handled by Republic Airways; see that carrier’s listing

Compass Airlines

Handled by Delta Air Lines; see that carrier’s listing.

Delta Air Lines


Customer Care
Delta Air Lines
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980

Endeavor Air (wholly owned subsidiary of Delta Air Lines)


Endeavor Air
7500 Airline Drive
Minneapolis, MN 55450-1101

Envoy Air

Handled by American Airlines; see that carrier’s listing.



100 Hartsfield Center Pkwy
Suite 700
Atlanta, GA 30354

Frontier Airlines


Frontier Airlines, Inc.
Attn: Customer Relations
7001 Tower Road
Denver, CO 80249-7312

GoJet Airlines


GoJet Airlines, LLC.
11495 Navaid Road Suite 303
Bridgeton, MO 63044 

Hawaiian Airlines


Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820

Horizon Air

Handled by Alaska Airlines; see that carrier’s listing.

JetBlue Airways


JetBlue Airways
P.O. Box 17435
Salt Lake City, UT  84117

Mesa Air Group


Mesa Air Group, Inc.
410 N. 44th Street, Ste. 700
Phoenix, AZ 85008

PSA Airlines

Handled by US Airways; see that carrier’s listing.

Republic Airways


Republic Airways Holding
8909 Purdue Road, Suite 300
Indianapolis, IN 46268

Shuttle America

Handled by Republic Airways; see that carrier’s listing.

SkyWest Airlines


SkyWest Airlines
444 South River Road
St. George, Utah 84790

Southwest Airlines


Southwest Airlines
P.O. Box 36647-1CR
Dallas, Texas 75235

Spirit Airlines

www.spirit.com/content/documents/en-us/Contract_of_Carriage.pdf, pp. 42-43

Customer Relations
Spirit Air
2800 Executive Way
Miramar, FL  33025

Sun Country Airlines


Sun Country Airlines
Customer Service
1300 Mendota Heights Road
Mendota Heights, MN 55120

United Airlines


Customer Relations
United Airlines
P.O. Box 4607, NHCCR
Houston, TX  77210-4607

US Airways


Customer Relations
US Airways
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Virgin America


Virgin America Airlines
555 Airport Blvd., Suite 500
Burlingame, CA  94010

Updated: Monday, March 16, 2015
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