Air Travelers With Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers

*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been superseded by statute or rulemaking. Continued reliance on this document is not advised. ***

This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing regulations, 14 CFR part 382 (part 382).  It is designed to serve as a brief but authoritative source of information about the services, facilities, and accommodations required by the ACAA and the provisions of part 382.  The manual does not expand air carriers’ legal obligations or establish new requirements under the law.   It contains suggested practices and procedures for carriers to use on a voluntary basis to implement Part 382.

The primary purpose of the manual is to help you, employees/contractors of air carriers and employees/contractors of indirect air carriers that provide services or facilities to passengers with disabilities, to assist those passengers in accordance with the law.  Knowing your legal responsibilities will help ensure consistent compliance with the law and protect the civil rights of air travelers with disabilities when providing services, facilities, and accommodations to them.