Turkish Airlines Order 2025-1-7

This consent order concerns violations of consumer protection laws by Türk Hava Yollari, A.O. (Turkish Airlines).  Specifically, the U.S. Department of Transportation (Department) has determined that from March 2020 to September 2021, Turkish Airlines routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 (Section 41712) and 14 CFR Part 259.  The Department also has determined that from July 2019 through June 2020, Turkish Airlines arbitrarily limited compensation for damages related to mishandled checked baggage on flights to and from the United States in contravention to the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal Convention).  This order directs Turkish Airlines to cease and desist from future similar violations of 49 U.S.C. § 41712, 14 CFR Part 259, and Article 19 of the Montreal Convention and assesses the carrier $1,300,000 in civil penalties.