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December 2021 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

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Air Travel Consumer Report: October 2021 Numbers

WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2021 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, complaints received, and oversales. The...

Meeting of the Aviation Consumer Protection Advisory Committee (ACPAC) on December 2, 2021 - Webcast

November 2021 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

...

Alaska Airlines Redacted Animal Incident Report for September 2021

Alaska Airlines Redacted Animal Incident Report for September 2021

ACPAC December 2, 2021 Meeting - Speaker Biographies

ACPAC December 2, 2021 Meeting Agenda

Aviation Consumer Protection Advisory Committee - December 2, 2021 Meeting

The Aviation Consumer Protection Advisory Committee (ACPAC) held a virtual public meeting on December 2, 2021 from 9:30 a.m. - 5:00 p.m. ET. The ACPAC discussed two topics: (1) Airline Ticket Refunds and (2) Information for Consumers Adversely Affected by Airline Delays or...

U.S. Department of Transportation Secures Record $4.5 Million Agreement with Air Canada to Settle Refund Case Involving Thousands of Consumers

WASHINGTON – As we head into the holiday travel season, the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) announced it has filed an agreement for a $4.5 million settlement with Air Canada. The settlement would resolve OACP’s action against the carrier for its...