US Airways, Inc. 2013-11-4

This order concerns violations by US Airways, Inc. (US Airways) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing passengers with a disability with assistance in moving within the terminal.

Nondiscrimination on the Basis of Disability in Air Travel: “Seat Strapping” of Passenger Wheelchairs in the Aircraft Cabin (Part 382) - PDF

Nondiscrimination on the Basis of Disability in Air Travel: “Seat Strapping” of Passenger Wheelchairs in the Aircraft Cabin (Part 382)

Nondiscrimination on the Basis of Disability in Air Travel: “Seat Strapping” of Passenger Wheelchairs in the Aircraft Cabin (Part 382) - Word

Nondiscrimination on the Basis of Disability in Air Travel; Accessibility of Aircraft and Stowage of Wheelchairs

Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports (Part 382) - Word

This is a document about nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports.

Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports (Part 382) - PDF

Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports.

Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports

United Airlines, Inc. 2013-10-13

This consent order concerns violations by United Airlines, Inc. (United) of 14 CFR Part 259, the Department’s tarmac delay rule, 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, and 49 U.S.C. § 42301, which requires adherence to a carrier’s tarmac delay contingency plan,when...

October 2013 Air Travel Consumer Report

Jet Airways (India) Ltd. 2013-10-11

This consent order results from the failure of Jet Airways (India) Ltd. (Jet Airways) to provide accurate tarmac delay information to the Department of Transportation (Department) in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.

Frosch International Travel, Inc. 2013-10-10

This consent order concerns failures by Frosch International Travel, Inc. (“Frosch”) to disclose code-share arrangements during telephone conversations. Disclosure is required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during airline reservation calls. These failures to fully and timely disclose...

Aviation Consumer Protection

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