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Aviation Consumer Protection

In This Section

Virgin America, Inc. 2013-12-16

This consent order concerns reporting delinquencies by Virgin America Inc. (Virgin America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.

VRG Linhas Aereas S.A. d/b/a GOL Linhas Aereas Inteligentes 2013-11-23

This order concerns violations by VRG Linhas Aéreas S.A. d/b/a GOL Linhas Aéreas Inteligentes (GOL) of the consumer protection provisions contained in 14 CFR Parts 259 and 399 and 49 U.S.C. § 42302, as well as the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712....

Alaska Airlines, Inc. Order 2013-11-17

This consent  order concerns violations by  Alaska Airlines, Inc., (Alaska)  of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301.  Specifically, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that the carrier would provide...

VIH Cougar Helicopters, Inc. Order 2013-11-16

This order concerns unauthorized interstate and foreign air transportation by VIH Cougar Helicopters, Inc., (VIH Cougar) which, while under the actual control of a non-U.S.citizen, engaged in air services as a common carrier between points in the United States and between points in the United...

BestCare EMS, Ltd. Consent Order 2013-11-14

This consent order concerns the unlawful holding out of direct air transportation by BestCare EMS, Ltd., (BestCare) an indirect air carrier specializing in air ambulance services. The conduct in question exceeded the scope of the economic authority in Civil Aeronautics Board (CAB) Order 83-1-36...

GoJet Airlines, LLC 2013-11-11

This consent order concerns the failure of GoJet Airlines, LLC, (GoJet) to timely file with the Department of Transportation (Department) Tarmac Delay Reports in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.