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Aviation Consumer Protection

In This Section

United Airlines, Inc. 2013-10-13

This consent order concerns violations by United Airlines, Inc. (United) of 14 CFR Part 259, the Department’s tarmac delay rule, 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, and 49 U.S.C. § 42301, which requires adherence to a carrier’s tarmac delay contingency plan,when...

Jet Airways (India) Ltd. 2013-10-11

This consent order results from the failure of Jet Airways (India) Ltd. (Jet Airways) to provide accurate tarmac delay information to the Department of Transportation (Department) in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.

Frosch International Travel, Inc. 2013-10-10

This consent order concerns failures by Frosch International Travel, Inc. (“Frosch”) to disclose code-share arrangements during telephone conversations. Disclosure is required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during airline reservation calls. These failures to fully and timely disclose...

Carlson Wagonlit Travel, Inc. 2013-10-9

This consent order concerns violations by Carlson Wagonlit Travel ,Inc., (Carlson)when it failed to disclose code - share arrangements as required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during telephone airline reservation calls. These failures also constitute separate and distinct violations...

Alpha Media Group, LLC, d/b/a AlphaFlightGuru Order 2013-9-19

This consent order concerns Internet advertisements by Alpha Media Group, LLC, d/b/a AlphaFlightGuru (AlphaFlightGuru) that failed to comply with the U.S. Department of Transportation’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by...

Virgin America, Inc. 2013-9-7

This order concerns violations by Virgin America Inc., (Virgin America) of 14 CFR Part 382 (Part 382), the Department of Transportation’s (Department) regulation implementing the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, with respect to the requirement that the carrier ensure that its in...

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