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Aviation Consumer Protection

In This Section

British Airways Plc 2013-7-11

This consent order concerns inaccurate information provided by British Airways Plc (British Airways) to consumers regarding the availability of discounted fees for baggage on its Internet website in violation of 49 U.S.C. § 41712.

Korean Airlines Co., Ltd. 2013-7-5

This consent order concerns violations by Korean Air Lines Co., Ltd., (Korean Air) of Articles 17 and 19 of the Montreal Convention1 and the statutory prohibition against unfair and deceptive trade practices 49 U.S.C. § 41712, in connection with monetary claims resulting from mishandled checked...