Hawaiian Airlines Redacted Animal Incident Report for May 2024

Hawaiian Airlines Redacted Animal Incident Report for May 2024

Delta Air Lines Redacted Animal Incident Report for May 2024

Delta Air Lines Redacted Animal Incident Report for May 2024

Final Rule on Refunds and Other Consumer Protections II

This final rule on Refunds and Other Consumer Protections II amends the Department’s regulations, as updated by the April 26, 2024 final rule, consistent with the requirements of the FAA Reauthorization Act of 2024.

Notice of Proposed Rulemaking - Family Seating in Air Transportation

The U.S. Department of Transportation is proposing to require airlines to seat children aged 13 and under adjacent to at least one accompanying adult at no additional cost beyond the fare, subject to limited exceptions.  This proposed rule is part of President Biden’s whole-of-government...

Letter to the Ten Largest U.S. Airlines - July 30, 2024

*** As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage and document has been placed in archived status. Continued reliance on this page is not advised. ***

This document is a copy of a ...

June 2024 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

Air Travel Consumer Submissions Data: June 2023 - December 2024 and Full Year 2023 and 2024

The June 2023 - December 2024 consumer submission data is a product of the Department of Transportation's Office of Aviation Consumer Protection (OACP) and is designed to assist consumers with information on the quality of services provided by the airlines. 

2023 Annual Consumer Submission Data

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

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December 2023 Consumer Submission Data

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

November 2023 Consumer Submission Data

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...