Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

November 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

October 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

September 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

August 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

July 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

June 2023 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

Emirates - Order 2024-6-9

This consent order concerns unauthorized foreign air transportation by Emirates in violation of 49 U.S.C. § 41301 and DOT Order 2020-9-29. Emirates violated the conditions of its authority to operate and engaged in passenger operations to and from the United States without proper DOT authority...

South African Airways - Order 2024-5-28

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that South African Airways (SAA) failed to provide timely refunds to passengers for flights to and from the United States that were cancelled or significantly changed by SAA in violation of 49 U.S.C. §...

KLM Royal Dutch Airlines - Order 2024-5-27

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of...

Deutsche Lufthansa AG - Order 2024-5-26

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Deutsche Lufthansa AG (Lufthansa) failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S...