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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
This consent order concerns violations by Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris (Volaris) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Volaris failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that it will not remain...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
Delta Air Lines Redacted Animal Incident Report for February 2024
Alaska Airlines Redacted Animal Incident Report for February 2024
Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs - Extension of Comment Period.
The U.S. Department of Transportation is issuing a final rule to ensure that consumers are treated fairly when they do not receive service that they paid for or are unable or advised not to travel because of a serious communicable disease. Under the final rule, U.S. and foreign air carriers...
The U.S. Department of Transportation is issuing a final rule to protect airline passengers from surprise fees when purchasing a ticket. The rule requires airlines and ticket agents to tell consumers upfront what fees they charge for a first or second checked bag, a carry-on bag, and for...
This document is a written summary of the public hearing on the U.S. Department of Transportation’s Notice of Proposed Rulemaking (NPRM): Airline Ticket Refunds and Consumer Protections, which was held on March 21, 2023, using the Zoom virtual platform.
This document is a written summary of the public hearing on the U.S. Department of Transportation’s Notice of Proposed Rulemaking (NPRM): Enhancing Transparency of Airline Ancillary Service Fees, which was held on March 30, 2023, using the Zoom virtual platform.