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Aviation Consumer Protection

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Deutsche Lufthansa AG - Order 2024-10-7

This order concerns violations by Deutsche Lufthansa AG (Lufthansa) of the statutory prohibition against discrimination in 49 U.S.C. §§ 40127 and 41310 and the statutory prohibition against unfair practices in air transportation codified at 49 U.S.C. § 41712. The Department finds that Lufthansa...

Air Canada - Order 2024-09-15

This consent order concerns unauthorized foreign air transportation by Air Canada in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Air Canada...

September 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

May 2024 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

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April 2024 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...

March 2024 Consumer Submission Data

About this Document

This report is designed to assist consumers with information on the quality of services provided by the airlines and is a product of the Department of Transportation's Office of Aviation Consumer Protection.  

Data Included in this Report

...