American Airlines Redacted Animal Incident Report for June 2024

December 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data...

Redacted Alaska Airlines Animal Report - October 2024

Turkish Airlines Order 2025-1-7

This consent order concerns violations of consumer protection laws by Türk Hava Yollari, A.O. (Turkish Airlines). Specifically, the U.S. Department of Transportation (Department) has determined that from March 2020 to September 2021, Turkish Airlines routinely failed to provide timely...

Frontier Airlines Order 2025-1-2

The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that Frontier Airlines, Inc. (Frontier) held out three chronically delayed flights between August 2022 and April 2023 at least 63 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14...

JetBlue Airways Order - 2024-12-21

The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that JetBlue Airways Corp. (JetBlue) held out four chronically delayed flights from June 2022 through November 2023 at least 145 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14 CFR...

Deutsche Lufthansa Order - 2024-12-20

This consent order concerns unauthorized foreign air transportation by Deutsche Lufthansa AG (Lufthansa) in violation of 49 U.S.C. § 41301. Lufthansa operated flights carrying United Airlines’ (United) designator code (UA) in airspace in which a Federal Aviation Administration (FAA) flight...

Reporting of Disability-Related Complaint Data for 2024

Final Rule on Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs (PDF Version)

The U.S. Department of Transportation is issuing a final rule to strengthen its regulation implementing the Air Carrier Access Act (ACAA) and to address the serious problems that individuals with disabilities using wheelchairs and scooters face when traveling by air that impact their safety and...

Final Rule on Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs (Word Version)