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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:...
The U.S. Department of Transportation (DOT) is amending Order 2024-10-15 issued on October 23, 2024, Docket OST-2024-0001. Order 2024-10-15 assessed American Airlines Inc. (American) a civil penalty of $50 million and required American to pay $25 million to the U.S. Treasury in three equal...
The U.S. Department of Transportation (“Department” or “DOT”) is amending Order 2023-12-11 issued on December 15, 2023, Docket DOT-OST-2023-0001. Order 2023-12-11 assessed Southwest Airlines Co. (“Southwest”) a civil penalty of $140 million and required Southwest to pay $35 million to the U.S....
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:...
This guide provides detailed instructions for industry on how to access and submit reports of animal incidents through the reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).
This guide provides detailed instructions for industry on how to access and submit the annual reports of disability-related complaints through the reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).
This notice addresses reporting of causes of flight delays and cancellations. The commitments made by the reporting carriers in their customer service plans to mitigate passenger inconvenience for flight disruptions apply only when the flight disruption is within the control of the airline...
Incident reports on the death, loss, or injury of an animal during air transport that occur on or after January 1, 2026, are to be reported to the U.S. Department of Transportation (DOT) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS). ...
The data on the number and type of disability-related complaints that airlines received in calendar year 2025 is to be reported to the U.S. Department of Transportation (DOT) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (ACERS).
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