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Aviation Consumer Protection

In This Section

Southwest Airlines - Order 2026-3-9

On November 16, 2022, Allergy & Asthma Network, Asthma and Allergy Foundation of America, Food Allergy & Anaphylaxis Connection Team, and No Nut Traveler (collectively, the Complainants) filed a joint, third-party complaint against Southwest Airlines Co. (Southwest). The Complainants...

February 2026 Air Travel Consumer Report

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report:...

Reporting Lengthy Tarmac Delay Incidents

Written reports of lengthy tarmac delay incidents that occur on or after April 1, 2026, are to be reported to the U.S. Department of Transportation’s (DOT) Office of Aviation Consumer Protection (OACP) through a new reporting module in the Aviation Complaint, Enforcement, and Reporting System (...

Air Travel Consumer Reports for 2026

Overview

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection.  The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Reports

Air...

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