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Aviation Consumer Protection

In This Section

Etihad Airways - Order 2024-12-4

This consent order concerns unauthorized foreign air transportation by Etihad Airways in violation of 49 U.S.C. § 41301. More specifically, by carrying the JetBlue Airways’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Etihad...

Ethiopian Airlines - Order 2024-11-1

This consent order concerns unauthorized foreign air transportation by Ethiopian Airlines in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns,...

November 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

American Airlines - Order 2024-10-15

This order concerns violations by American Airlines, Inc. (American) of the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, which prohibits discrimination against individuals with disabilities in air transportation, and 14 CFR Part 382 (Part 382), the Department’s requirements implementing the...