Aviation Consumer Protection
In This Section
Final Rule on Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs (PDF Version)
The U.S. Department of Transportation is issuing a final rule to strengthen its regulation implementing the Air Carrier Access Act (ACAA) and to address the serious problems that individuals with disabilities using wheelchairs and scooters face when traveling by air that impact their safety and...
Final Rule on Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs (Word Version)
The U.S. Department of Transportation is issuing a final rule to strengthen its regulation implementing the Air Carrier Access Act (ACAA) and to address the serious problems that individuals with disabilities using wheelchairs and scooters face when traveling by air that impact their safety and...
Etihad Airways - Order 2024-12-4
This consent order concerns unauthorized foreign air transportation by Etihad Airways in violation of 49 U.S.C. § 41301. More specifically, by carrying the JetBlue Airways’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Etihad...
Ethiopian Airlines - Order 2024-11-1
This consent order concerns unauthorized foreign air transportation by Ethiopian Airlines in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines’ code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns,...
November 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Small Entity Compliance Guide Final Rule on Refunds and Other Consumer Protections
Pursuant to Section 212 of the Small Business Regulatory Enforcement Fairness Act of 1996 (“SBREFA”), Pub. L. 104-121, the Department of Transportation’s Office of Aviation Consumer Protection (OACP) is issuing this Small Entity Compliance Guide to aid regulated entities in complying with...
November 2024 Notice to U.S. Carriers Regarding the Submission of Updated Contingency Plans for Lengthy Tarmac Delays
The purpose of this notice is to remind U.S. carriers of the statutory obligation to submit updated tarmac delay contingency plans to the Department for review and approval.
Advance Notice of Proposed Rulemaking on Airline Passenger Rights (PDF Version)
The Advance Notice of Proposed Rulemaking (ANPRM) seeks public comment on how to best ensure consumers experiencing significant flight disruptions are taken care of and protected from financial loss. Specifically, it solicits comment on requiring airlines to pay passengers cash compensation,...
2023 Hawaiian Annual Animal Incident Report
2023 Hawaiian Annual Animal Incident Report