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Aviation Consumer Protection

In This Section

2020 Air Ambulance Complaint Data

Provided below is a list of consumer complaints filed with the U.S. Department of Transportation against air ambulance operators during calendar year 2020.

January

2020

Air Medical Group D/B/A Reach Air Ambulance

2...

February 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data...

JetBlue Airways Order 2021-2-8

This consent order concerns violations by JetBlue Airways Corporation (JetBlue) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, JetBlue failed to provide for the timely deplanement of passengers during lengthy tarmac delays at John F. Kennedy International Airport (JFK). This...