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Aviation Consumer Protection

In This Section

Paradigm Air Operators Order 2021-9-18

This consent order concerns violations of 49 U.S.C. §§ 41101 and 41712 by Paradigm Air Operators, Inc., (Paradigm) for engaging in air transportation without the required economic authority from the Department of Transportation. This order directs Paradigm to cease and desist from such further...

DOT Report on Airline Ticket Refunds

This report responds to the requirement in section 5, paragraph(m)(i)(C) of Executive Order 14036 on Promoting Competition in the American Economy to describe the Department’s progress in its investigatory and enforcement activities to address the failure of airlines to provide timely refunds...

August 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

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Second Meeting: September 2, 8, and 9, 2021

Overview

The second meeting of the ACAA Advisory Committee was held virtually on September 2, 8 and 9, 2021. 

During the meeting, the ACAA Advisory Committee continued its discussion of the draft Airline Passenger with Disabilities Bill of Rights and deliberated over...

July 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

...