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Under the Air Carrier Access Act (ACAA) a service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental...
The Department of Transportation is withdrawing a Request for Information (“RFI”) that solicited information on whether airline restrictions on the distribution or display of airline flight information harm consumers and constitute an unfair and deceptive business practice and/or an unfair...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
On December 10, 2020, the U.S. Department of Transportation (Department) published in the Federal Register a final rule to amend the Department’s Air Carrier Access Act regulation on the transport of service animals by air. In that final rule, the Department allows airlines to require...
This consent order concerns violations by Aerolíneas Argentinas of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Aerolíneas Argentinas failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the deplaning of passengers. This order directs Aerolíneas...
This final rule amends the Department’s Air Carrier Access Act (ACAA) regulation on the transport of service animals by air. This final rule is intended to ensure that our air transportation system is safe for the traveling public and accessible to individuals with disabilities.
The Department has the statutory authority to protect airline consumers from unfair or deceptive practices by airlines or ticket agents, and most of its aviation consumer protections regulations are based on that authority. However, the terms unfair or deceptive are not defined in the...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...