An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
The Office of Aviation Consumer Protection (OACP), a unit within the Office of the General Counsel of the U.S. Department of Transportation, is issuing this Notice of Enforcement Policy to remind U.S. and foreign air carriers of their legal obligation to accommodate the needs of passengers with...
This order concerns two third-party complaints filed by Abraham Gutnicki and Scott J. Reiners against United Airlines. We have consolidated these complaints for disposition.
Blane Workie has served as the Assistant General Counsel for the Office of Aviation Consumer Protection since December 2014, directing the daily operations of the attorneys and transportation industry analysts who...
ACPAC's Report to the Secretary of Transportation
The U.S. Department of Transportation is issuing a final rule to revise its oversales regulation, 14 CFR Part 250, by clarifying that the maximum amount of Denied Boarding Compensation that a carrier may provide to a passenger denied boarding involuntarily is not limited, and by prohibiting...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Meeting of the Aviation Consumer Protection Advisory Committee (“ACPAC” or “Committee”) - Summary of Meeting
Under the Air Carrier Access Act (ACAA) a service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental...
The Department of Transportation is withdrawing a Request for Information (“RFI”) that solicited information on whether airline restrictions on the distribution or display of airline flight information harm consumers and constitute an unfair and deceptive business practice and/or an unfair...