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Aviation Consumer Protection

In This Section

November 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

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Air Canada Settlement Agreement

DOT Office of Hearings approved the Settlement Agreement filed by the Office of Aviation Consumer Protection (OACP) and Air Canada. The settlement resolves OACP’s action against the carrier for its extreme delays in providing refunds to thousands of consumers for flights to or from the...