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Aviation Consumer Protection

In This Section

United Air Lines, Inc. 2010-1-13

This consent order concerns violations by United Air Lines, Inc., (UAL) of the full fare advertisement requirements specified in 14 CFR Part 399 and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Further, UAL is subject to Order 2009-8-17,1 in which it...

TAM Linhas Aereas, S.A. 2010-1-8

This order concerns violations by TAM Linhas Aereas, S.A., (TAM) of the requirements of 14 CFR Part 382 (Part 382), with respect to filing annual reports detailing disability-related complaints that the foreign air carrier received from passengers in calendar years 2004, 2007, and 2008. Part 382...

Haiti Earthquake Emergency Exemption I (GSA) 2010-1-9

By this order, we grant an exemption from 49 U.S.C. § 41101 and applicable Department regulations to the extent necessary to permit, on behalf of U.S. Government charterers engaged in Haiti earthquake rescue and relief operations, indirect air transportation by GSAapproved entities, including...

US Airways, Inc. 2008-12-13

This Consent Order concerns violations by US Airways, Inc., (US Airways) of the Department's oversales rule, 14 CFR Part 250, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. 5 41712. The violations stem from the carrier's failure 1) to solicit volunteers before...

Order Dismissing Complaint Against Allegiant Air LLC 2009-12-2

On September 30, 2009, Donald L. Pevsner filed a document entitled an enforcement complaint against Allegiant Air, LLC (Allegiant), alleging that the carrier’s advertising practices violated the statutory proscription against unfair and deceptive business practices, 49 U.S.C. § 41712. The...

Mesaba Airlines 2009-11-16

This consent order constitutes a compromise settlement of alleged violations by Mesaba Airlines (Mesaba) of the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. The order directs Mesaba to cease and desist from future similar violations of section 41712 and...

Continental Airlines, Inc. 2009-11-17

This consent order is the result of an investigation by the Office of Aviation Enforcement and Proceedings (Enforcement Office) of the August 8, 2009, tarmac delay incident at Rochester International Airport involving Continental Express flight 2816, operated by ExpressJet Airlines, Inc. (...

ExpressJet Airlines, Inc. 2009-11-18

This consent order is the result of an investigation by the Office of Aviation Enforcement and Proceedings (Enforcement Office) of the August 8, 2009, tarmac delay incident at Rochester International Airport (RST) involving Continental Airlines, Inc. (Continental) and its Continental Express...

Roni Herskovitz/Ultimate Fares 2009-11-8

This consent order  constitutes  a settlement  of  the above-captioned  matter  between  the Office  of  Aviation  Enforcement  and  Proceedings  (Enforcement  Office)  and  Ultimate Fares, lnc., (Ultimate Fares) and...