Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

Jetstar Airways Pty Limited 2009-10-17

This order concerns violations by Jetstar Airways Pty Limited ABN 33 069 720 2431 (Jetstar), a foreign air carrier subsidiary of Qantas Airways, of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of an annual report detailing disability-related complaints that Jetstar...

V1 Jets International, Inc. 2009-10-11

This consent order concerns violations by V1 Jets International, Inc., (“V1 Jets”) of 49 U.S.C. § 41101, the Department’s aviation licensing requirements, and 49 U.S.C. § 41712, which prohibits ticket agents and air carriers from engaging in unfair and deceptive trade practices and unfair...

TAP Portugal 2009-10-6

This consent order concerns reporting delinquencies by TAP Portugal (TAP) that constitute violations of Department Order 2007-2-16, issued on February 13, 2007.

Canadian Helicopters Limited 2009-9-10

This order concerns unauthorized air transportation by Canadian Helicopters Limited/ Helicopteres Canadiens Limitee (Canadian Helicopters) between Canada and the United States (U.S.) in violation of 49 U.S.C. §§ 41301 and 41712. It directs Canadian Helicopters to cease and desist from further...

Spirit Airlines, Inc. 2009-9-8

This consent order concerns violations by Spirit Airlines, Inc., (Spirit) of the Department’s oversales rule, 14 CFR Part 250; accounting and reporting requirements, 14 CFR Part 241; record retention requirements, 14 CFR 249.20 and 14 CFR 382.70; consumer information requirements, 14 CFR 382.45(...

Costa Cruise Lines N.V. 2009-9-3

This consent order concerns advertisements by Costa Cruise Lines N.V.1, (“Costa Cruise Lines”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods...

3095‐7633 Quebec, Inc., d/b/a Univair Aviation 2009-8-12

This order concerns unauthorized air transportation by 3095-7633 Quebec Inc., d/b/a Univair Aviation (Univair) between Canada and the United States in violation of 49 U.S.C. §§ 41301 and 41712. It directs Univair to cease and desist from further violations of these statutory provisions and...

Hawaiian Airlines, Inc. 2009-8-4

This consent order concerns violations by Hawaiian Airlines, Inc., of the Department’s code-share disclosure rule, 14 CFR Part 257, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712.

It directs Hawaiian Airlines to cease and desist from future...

Continental Airlines, Inc. 2009-8-3

This consent order concerns Internet advertisements by Continental Airlines, Inc., (Continental) that violate the full fare advertisement requirements specified in 14 CFR Part 399 and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. This order directs Continental to cease and...