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This consent order concerns advertisements by Vantage Travel Service, Inc., d/b/a Vantage Deluxe World Travel (“Vantage Deluxe”), that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84), and constitute unfair and...
On June 28, 2007, Tim Maddox and Xiomara Osorio (collectively referred to as “Complainants”) filed a complaint under 14 CFR Part 382, the rule implementing the Air Carrier Access Act (“ACAA”). The Complainants allege that the airlines located at the Los Angeles International Airport, Tom Bradley...
This consent order concerns violations of certain consumer protection provisions of the Department’s Public Charter regulations by Constellation Travel Services Inc., (Constellation) a Public Charter Operator and its President, Mr. Mujhtabah Mohammed. Constellation and Mr. Mohammed failed to...
This Consent Order concerns violations by Frontier Airlines, Inc., (Frontier) of the Department’s oversales rule, 14 CFR Part 250, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, stemming from the carrier’s failure to provide cash compensation to passengers...
This consent order concerns reporting delinquencies by Arrow Air, Inc., d/b/a Arrow Cargo ("Arrow Cargo") that constitute violations of 49 U.S.C. 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.
This order concerns violations by Primaris Airlines, Inc. (Primaris) of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of annual reports detailing disability-related complaints that Primaris received from passengers in calendar years 2005 and 2007. Part 382 implements...
This consent order concerns fare displays by Allegiant Air, LLC (Allegiant) on its website (www.allegiantair.com) that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84, and the related statute, 49 U.S.C. § 41712(a). The carrier assessed a “convenience fee” on...
This order concerns the unlawful assertion of sovereign immunity by Thai Airways International Public Company Ltd. ("Thai Airways"), a foreign air carrier holding permit and exemption authority to operate to and from the United States, conduct that violated the express terms of its operating...
This consent order concerns fare displays by Flight Centre USA, Inc. ("Flight Centre") on its website (www.flightcentre.us) and in newspaper advertisements the company published in the Los Angeles Times and the Chicago Sun Times that failed to comply with the Department's rule on full fare...
This consent order concerns fare displays by AirTran Airways on its website (www.airtran.com) that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84. The carrier’s website failed to include fuel surcharges applicable to advertised fares in certain markets. These...