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Aviation Consumer Protection

In This Section

smarTours, Inc. - April 4, 2009

This consent order concerns advertisements by smarTours, Inc., (“smarTours”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods of competition in...

Turismo Tony Perez 2009-4-3

This consent order concerns violations of certain consumer protection provisions of the Department’s Public Charter regulations during 2008 by Turismo Tony Perez (Turismo), a Public Charter Operator that sold Public Charter flights directly to the public.

Turismo failed to properly...

Condor Flugdienst GmbH 2009-4-1

This consent order concerns advertisements by Condor Flugdienst GmbH (“Condor”) that violate the Department’s advertising requirements specified in Part 399 of the Department’s regulations (14 CFR Part 399), and constitute unfair and deceptive trade practices and unfair methods of competition in...

Miami International, Inc. 2009-3-19

This consent order concerns reporting delinquencies by Miami Air International, Inc., (Miami Air) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.

Liberty Travel Inc. 2009-2-9

This consent order concerns print and website advertisements by Liberty Travel Inc. (“Liberty”), a ticket agent, that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84, and the related statute, 49 U.S.C. § 41712(a), which prohibits unfair and deceptive practices...

Virgin America Inc. 2009-1-17

This consent order concerns reporting delinquencies by Virgin America Inc. (Virgin America) that constitute violations of 49 U.S.C. § 41708 and the accounting and reporting requirements specified in 14 CFR Part 241.

Pascan Aviation, Inc. 2009-1-9

This order concerns unauthorized air transportation by Pascan Aviation, Inc., (Pascan) between Canada and the United States in violation of 14 CFR Part 294 and 49 U.S.C. §§ 41301 and 41712. It directs Pascan to cease and desist from further violations of the Department's rule and these statutory...

Air Jamaica, Ltd. 2008-12-25

This consent order concerns fare displays by Air Jamaica, Ltd. (Air Jamaica) on its website (www.AirJamaica.com) that failed to comply with the Department's rule on full fare advertising, 14 CFR 399.84. These advertising practices, in addition, constituted an unfair and deceptive trade practice...

JTB Corporation d/b/a JTB USA, Inc. 2008-12-24

This consent order concerns advertisements by JTB Corporation d/b/a JTB USA, Inc., (“JTB USA”) that violate the Department’s advertising requirements specified in section 399.84 of the Department’s regulations (14 CFR 399.84) and constitute unfair and deceptive trade practices and unfair methods...

Spirit Airlines, Inc. 2008-12-14

This consent order concerns fare displays by Spirit Airlines, Inc. (Spirit) on its website (www.Spirit.com) that failed to comply with the Department's rule on full fare advertising, 14 CFR 399.84. The carrier's website failed to include certain carrierimposed fees in the advertised "base fare"...