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TSB 2012 –10 RTA Chicago Discontinues Farecheck Voucher Returns for Credit, Refund, or Exchange

TRANServe TRANSIT BENEFIT PROGRAM BULLETIN

Bulletin No:  TSB 2012 –10

Date:  April 26, 2012

Subject:  RTA Chicago Discontinues Farecheck Voucher Returns for Credit, Refund, or Exchange

Background:  This bulletin provides information to TRANServe Agency Points of Contact (POCs) and Federal Transit Benefit Program Participants regarding the usage and discontinuance of Chicago RTA Farecheck Vouchers.  

Information:  RTA Chicago has announced effective June 1, 2012, they will no longer accept the RTA Chicago Farecheck voucher for credit, refund, or exchange.  The Farecheck voucher may still be used within the RTA system until otherwise notified by RTA. Consequently, this change will not impact your employees’ use of the RTA Farecheck to purchase their pass, ticket, or other fare media for transit.

TRANServe will issue the RTA Farecheck for use during the May and June transit benefit period until the Debit Card is fully implemented in your area.

Please know that participants will not experience a lapse in coverage while receiving the transit benefit via TRANServe as long as all certification information is up to date and accurate. 

In order for your agency to receive credit for unused RTA Farecheck vouchers, TRANServe must receive any unused RTA Farecheck vouchers no later than May 14, 2012. 

As a reminder, our credit policy does not allow bulk credits.

Action Items:    

  1. POCs should notify all participants of the impending action related to Chicago RTA Farecheck Vouchers.
  2. POCs should schedule and coordinate the return of vouchers with their Transit Benefit Manager as soon as practical.
  3. POCs should ensure that all vouchers are returned to DOT/TRANServe no later than May 14, 2012.

Contact:  If you have any questions about this bulletin or would like to know how your agency can eliminate paper applications by using the TRANServe On-Line Transit Benefit Program Application System, please contact your Transit Benefit Manager.

Updated: Wednesday, March 1, 2017
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