TRANServe TRANSIT BENEFIT PROGRAM BULLETIN
Bulletin No: TSB 2012 –05
Date: March 21, 2012
SUBJECT: TRANServe Online Transit Benefit Program Application
WHAT IS HAPPENING AND WHY?
The TRANServe Online Transit Benefit Program Application is changing. The TRANServe Online Transit Benefit Program Application changes the User Name requirements to better meet Information Technology security controls and reduce the incidence of forgotten Log-in credentials.
The new format requires all users of the TRANServe Online Transit Benefit Program Application System to use their government email address as their User Name. This change adopts systems security framework by validating each User Name following the standardized format firstname.lastname@example.org
WHEN IS IT HAPPENING?
Implementation will occur during spring 2012. The exact date is pending.
WHO WILL BE AFFECTED?
All TRANServe web application users will be affected.
WHAT ACTIONS DO YOU NEED TO TAKE?
No action is required at this time. Once the implementation date is set you will receive notification and “How to” instructions to share with program participants. At that time each user will need to update their User Name to match their government email address.
WHAT IF A USER DOES NOT COMPLETE THIS BY THE IMPLEMENTATION DATE?
If a participant does not update their log-in information, the system will require them to do so at their next log-in attempt.
CONTACT: If you have questions about this bulletin or would like to know how your agency can eliminate paper applications by using the TRANServe Online Transit Benefit Program Application System, please contact your Transit Benefit Manger.