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Portions of the Department of Transportation are currently in shutdown/furlough status due to a lapse in appropriations. Please continue to monitor this page for updates on DOT’s operating status.

I lost my SmarTrip® card.

You must take two actions if you lose your SmarTrip ® card.

  1. Call 1-888-762-7874 or email smartrip@wmata.com to cancel your card and request a new one. The Washington Metro Area Transit Authority will transfer your benefit to a new card, less the new card fee.
    •  Register your new SmarTrip ® card to protect both your personal funds and you transit benefit.
  2. Complete a Transit Benefit Application Change according to your agency’s policy and procedure so that the Transit Benefit is available to your new card.