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I live in the Washington DC area, My SmarTrip ® card stopped working. What should I do?

You must take two steps If your SmarTrip ® card stops working.
Call 1-888-762-7874 to cancel your card and to request a new one.

If the problem is in the chip, WMATA will transfer your benefit to a new card and send the card to you.


 Immediately register your new SmarTrip ® card (www.wmata.com)  to protect your funds.

Complete a Transit Benefit Application change form so your transit benefit is re-assigned to the new card.


If your agency is already using the TRANServe’s Electronic Application System, that site is https://www.transportation.gov/transerve.