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I have a name, address or other change, what do I do?

Use your current Agency designated process for completing changes to your transit benefit record. If you are not sure what to do, review the Applicant Guide or contact your Agency's Transit Benefit Program Office.

If your Agency uses the TRANServe’s Electronic Application

  1. Log in to TRANServe’s Electronic Application at https://transitapp.ost.dot.gov
  2. Select “My Account” to update your name, email address or phone number.
  3. Submit an updated Application

If your Agency does not use TRANServe’s Electronic Application yet, inform your Assigned Agency Point of Contact.  Ask them to contact their TRANServe Transit Benefit Manager to request correction. Once your POC confirms your transit benefit record is correct, you may request a card replacement by calling US Bank Customer Service at 1-888-994-6722 or 711 for the hearing impaired.