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Aviation Consumer Protection

Honoring tickets of insolvent airlines: more information

On November 14, 2002, the Department of Transportation issued a notice providing guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107-71, 115 Stat. 645 (November 19, 2001) (“Act”), to...

Electronic Ticketing: Passenger Notices

The Department is issuing a statement of compliance policy that states that the ticket notices required by various DOT rules must be given (or be made readily available) to ‘‘ticketless’’ airline passengers no later than the time that they check in at the airport for the first flight in...

Warning letter re GDS/OTA display bias

The following letter was sent on February 1, 2011, to the association which represents the major global distribution systems operating in the United States and to several global distribution systems and online travel agents.

Guidance re GDS/OTA display bias

This letter was sent on March 4, 2011, to the association which represents the major global distribution systems operating in the United States.

DOT Policy on E-Cigarettes

Excerpted from answers to Questions for the Record provided by Susan Kurland, Assistant Secretary for Aviation and International Affairs, U.S. Department of Transportation, following a June 17, 2010, hearing before the Senate Committee on Commerce, Science and Transportation

Advertising: "free" tickets, disclosure of fees - September 4, 2003

This notice is intended to give further guidance to air carriers and other sellers of air transportation on how those additional taxes, fees, and restrictions that are permitted to be listed separately from a fare quotation may be disclosed in advertisements.1 This guidance will be used by...

Advertising air fares on social media sites - October 3, 2011

This notice is intended to give guidance to airlines and other sellers of air transportation on how additional taxes, fees, and restrictions that are currently permitted to be listed separately from a fare quotation may be disclosed in advertisements on Twitter, Facebook, and other online social...

Notice of enforcement policy: oversale notice for foreign carriers

This notice provides guidance for foreign air carriers regarding the content of the written explanation on denied boarding compensation and boarding priorities that carriers must provide to passengers who are denied boarding involuntarily, and to other interested persons at a U.S. airport upon...