FAQ on Final Rule on Enhancing Airline Passenger Protections
Answers to Frequently Asked Questions Concerning the Enforcement of the Final Rule on Enhancing Airline Passenger Protections.
Aviation Consumer Protection
Honoring Tickets of Insolvent Airlines: Additional Guidance
This Notice provides further guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107‐71, 115 Stat. 645 (November 19, 2001) (“Act”), to transport passengers of airlines that have ceased...
Use of Passenger-Supplied Electronic Respiratory Assistive Devices On Aircraft
This notice provides further guidance for foreign and U.S. carriers (carriers) and the traveling public regarding the obligation of carriers under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 (Part 382), to allow the use of four types of passenger-supplied...
Additional Guidance on Airfare and Air Tour Price Advertisements
This notice provides additional guidance to airlines and ticket agents that market prices for air transportation, air tours, or tour components in connection with air transportation regarding the full fare advertising rule. It describes several airline and ticket agent practices that the Office...
Guidance on the Use of Rounding in Air Fare Advertisements
This notice is intended to provide guidance to air carriers, foreign air carriers, and ticket agents regarding compliance with the full-fare disclosure mandate of the Department’s recent consumer rule, “Enhancing Airline Consumer Protections” (14 CFR 399.84, 76 Fed. Reg. 23110, 23166, Apr. 25,...
Guidance Regarding Website Information on Consumer Complaints and Use of Insecticides in Aircraft Cabins
The Department of Transportation’s (DOT or Department) Office of Aviation Enforcement and Proceedings (Enforcement Office) is issuing this notice in order to provide guidance to U.S. air carriers, foreign air carriers, and U.S. ticket agents regarding compliance with the aviation consumer...
Guidance on Use of Word "Free" in Advertisements
This notice provides guidance to airlines and ticket agents on when they may appropriately advertise air fares as “free.” It also provides guidance on disclosure of costs that carriers may assess in connection with the booking of frequent-flyer award travel. The advice on “free” fares applies to...
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft
This document is the product of a special ad hoc working group formed by airframe manufacturers, airlines and disability advocacy groups and representatives from federal agencies.
Disclosure of charges for checked baggage
This notice is intended to give guidance to air carriers and foreign air carriers on disclosure of carrier baggage policies and associated fees in connection with checked baggage. The general industry practice until recently has been to allow passengers two free checked bags, generally of up to...
Baggage liability on international codeshare trips
This notice is intended to give guidance to U.S. and foreign air carriers on two tariff matters: first, tariffs relating to liability for lost, stolen, delayed or damaged baggage carried on international itineraries; and second, tariffs that appear to assign responsibility, in code-share service...