Reporting of Disability-Related Air Travel Complaints

This document requires most  certificated U.S. air carriers and foreign air carriers operating to and from the U.S. that conduct passenger-carrying service to record and categorize complaints that they receive alleging inadequate accessibility or discrimination on the basis of disability...

Role of air charter brokers

The purpose of this notice is to provide guidance regarding the lawful role of air charter brokers (i.e., entities, including persons, that link prospective charter customers with direct air carriers) in the provision of air transportation.1 This guidance will be used by the Office of the...

Disclosure of airfare variations: web vs. other sources Surcharges that may be listed separately in advertisements

This notice is intended to provide guidance on two matters related to compliance with 14 CFR 399.84, the Department’s rule on full fare advertising, and the underlying statutory proscription in 49 U.S.C. § 41712 against unfair and deceptive trade practices. First, we address the disclosure in...

Guidance on reporting disability-related complaints

A July 8, 2003, final rule (68 FR 40488) requires, among other things, that certain certificated U.S. air carriers and foreign air carriers record disabilityrelated complaints and submit a summary report of those complaints annually to the Department.

Public Charters: contracts, reservation records, debit cards, and vouchers: extension of effective date

On November 13, 2012, the Department of Transportation’s Office of International Aviation and the Office of Aviation Enforcement and Proceedings issued a notice providing guidance on the review and approval of public charter prospectuses.  77 Fed. Reg. 69,692 (2012).   The notice...

Disability issues: wheelchair reservation codes

This letter concerns recent communication problems involving disabled air travelers' reservation records. The issue is best represented by the widely reported incident of a wheelchair user who was severely inconvenienced because his condition was not properly entered in the reservation record...

Disability issues: lavatories, movable armrests, stowage space in cabin for passenger wheelchair, airline aisle wheelchair in passenger cabin during flight

THIS LETTER WAS SENT TO ALL MAJOR AND NATIONAL U.S. PASSENGER AIR CARRIERS

The DOT rule on air travel by individuals with disabilities (14 CFR Part 382) obligates U.S. air carriers to begin providing specified accessibility features on certain aircraft. This...

Bowl Game Guidance

Notice of Department of Transportation Requirements Regarding Flights to College Bowl Games and other Special Events

Bowl game tours: game tickets

THIS LETTER WAS SENT TO TOUR OPERATORS THAT HAD SPONSORED FOOTBALL BOWL GAME TOURS IN THE PAST. A SIMILAR LETTER WAS SENT TO AIRLINES.

This letter concerns preparations which are now being made for the promotion and sale of air tour packages to the 1995 Rose Bowl and other bowl games....

2-for-1 fares

This Letter Was Sent to Major and National U.S. Air Carriers and to Air Travel Industry Associations and Labor Unions