Consumer Protection
Legacy ID
2391
Secretary Buttigieg Accepts Consumer Federation of America’s Philip Hart Public Service Award for Historic Efforts to Protect Airline Passengers
Under Secretary Buttigieg, USDOT has advanced the largest expansion of airline passenger rights, returned more money owed to consumers, and issued the biggest fines in the Department’s historyNearly $1 Billion in Refunds Returned to Airline Passengers Under DOT Rules Backed by New Enforcement Actions
Under President Biden, DOT has helped secure nearly $4 billion in refunds and reimbursements to airline passengersUSDOT Announces “Support Our Troops” Dashboard to Improve Air Travel for Military Service Members and Their Families
Allegiant, Frontier, and Spirit took steps to enhance their travel benefits for service membersMay 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Air Travel Consumer Report: March 2024 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2024 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and 1st quarter oversales. The ATCR is...DOT Fines Volaris $300,000 for Unlawfully Keeping Hundreds of Passengers on the Tarmac for Hours
WASHINGTON – The U.S. Department of Transportation (DOT) today fined Volaris Airlines $300,000 for violating federal statutes and the Department’s rule prohibiting tarmac delays of four hours or more on international flights without providing passengers an opportunity to deplane. The airline was...
April 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
Delta Air Lines Redacted Animal Incident Report for February 2024
Delta Air Lines Redacted Animal Incident Report for February 2024
Alaska Airlines Redacted Animal Incident Report for February 2024
Alaska Airlines Redacted Animal Incident Report for February 2024