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The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.
Alaska Airlines
www.alaskaair.com/feedbackAlaska Airlines P.O. Box 68900...
Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.
Sources of Air Travel Information
There is a wide variety of air fares available to travelers. This fact sheet will help you choose the one that's best for you.
Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...
The Air Carrier Access Act (49 U.S.C. § 41705) prohibits discrimination on the basis of disability in air travel. The Department of Transportation (DOT) has a rule defining the rights of passengers and the obligations of airlines under this law. This rule applies to all flights of U.S...
Most airline trips are uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."
Airlines reported 18 tarmac delays of more than three hours on domestic flights and one tarmac delay of more than four hours on international flights in July, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.
Sixteen of the long domestic tarmac...
WASHINGTON – U.S. Transportation Secretary Ray LaHood today announced that 27 projects will receive a combined $59.3 million to help transit agencies purchase and support cleaner, greener buses that reduce harmful emissions and improve fuel economy while also delivering a more comfortable,...
ST. CLOUD, Minn. – U.S. Transportation Secretary Ray LaHood was in St. Cloud today to announce that the city will receive $3.3 million to help the St. Cloud Metropolitan Transit Commission renovate its Metro Bus Operations Center so the facility can accommodate a fleet of transit vehicles...