Fly Rights

A Consumer Guide to Air Travel CONTENTS Air Fares Schedules and Tickets Delayed and Canceled Flights Overbooking Baggage Smoking Passengers with Disabilities Frequent-Flyer Programs Contract Terms Travel Scams To Your Health Airline Safety and Security Complaining...

U.S. Department of Transportation Awards More than $74 Million to Further Development of the Southeast High-Speed Rail Corridor in Virginia

WASHINGTON –U.S. Transportation Secretary Ray LaHood today awarded more than $74.8 million to the Commonwealth of Virginia to continue development of the Southeast High-Speed Rail Corridor. The funding will help improve passenger and freight rail service between Virginia and Washington, D....

DOT Fines Pakistan International Airlines for Denying Passengers Opportunity to Leave Aircraft During Lengthy Tarmac Delay

WASHINGTON – The U.S. Department of Transportation (DOT) today said that Pakistan International Airlines (PIA) violated federal rules last October by not providing passengers on an aircraft diverted to Washington Dulles Airport an opportunity to leave the plane before it was delayed on the...

Airline Consumer Contacts

The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.

Alaska Airlines

www.alaskaair.com/feedback

Alaska Airlines P.O. Box 68900...

Air Travelers: Tell It to the Judge

Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.

Sources of Air Travel Information

Getting the Best Airline Fares

There is a wide variety of air fares available to travelers. This fact sheet will help you choose the one that's best for you.

Frequent Flier Programs

Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...

About the Air Carrier Access Act

The Air Carrier Access Act (49 U.S.C. § 41705) prohibits discrimination on the basis of disability in air travel. The Department of Transportation (DOT) has a rule defining the rights of passengers and the obligations of airlines under this law. This rule applies to all flights of U.S...

'Defensive Flying' Tips

Most airline trips are uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."

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