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Processing Of Complaints Alleging Discrimination By Airlines Based On Race, Color, National Origin, Sex, Religion Or Ancestry

The U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD), part of DOT’s Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), receives complaints from passengers about airline service, and it investigates each...

Toll-Free Hotline For Air Travelers With Disabilities

Air travelers who experience disability-related air travel service problems may call the hotline at 1-800-778-4838* (voice) to obtain assistance.

The hotline will provide general information to consumers about the rights of air travelers with disabilities, respond to...

Complaints Alleging Discriminatory Treatment Against Disabled Travelers Under The Air Carrier Access Act and 14 CFR Part 382

The Air Carrier Access Act (ACAA, 49 U.S.C. 41705) prohibits discrimination by U.S. and foreign air carriers on the basis of physical or mental disability. The Department of Transportation, in interpreting and implementing the ACAA, has issued a rule (14 CFR Part 382) setting forth the...

FAAC Status Updates

In December of 2010, the FAAC completed several months of deliberation and issued 23 consensus recommendations on the future of U.S. aviation.  The recommendations focused on safety, the environment, competition, finance and labor relations.  Many of the FAAC’s recommendations in these...

U.S. Department of Transportation Provides $1.2 Million to the Flight 93 Memorial Project

U.S. Transportation Secretary Ray LaHood today awarded $1.2 million to the National Park Service (NPS) to complete road work that provides access to the Flight 93 Memorial for 9/11 victims in Shanksville, Pa.

Nitin Pradhan, US DOT CIO, Moves to Private Industry

Nitin Pradhan stepped down from his position as the US DOT CIO on August 31, 2012 to focus on advising and growing the next generation of technology companies, products and services focused on delivering results for the public sector. Nitin joined DOT as part of the Obama administration over...

July 2012 Surface Trade with Canada and Mexico Rose 4.6 Percent From July 2011

Trade using surface transportation between the United States and its North American Free Trade Agreement (NAFTA) partners, Canada and Mexico, was 4.6 percent higher in July 2012 than in July 2011, totaling $75.7 billion, unadjusted for inflation (Table 1 and Figure 1), according to the Bureau of...

July 2012 Passenger Airline Employment Rose 0.8 Percent from July 2011

U.S. scheduled passenger airlines employed 390,032 workers in July 2012, 0.8 percent more than in July 2011, the U.S. Department of Transportation's Bureau of Transportation Statistics (BTS) reported today. Scheduled passenger airline categories include network, low-cost, regional and other...

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